Frequently Asked Questions


Q: Is there any cost for quoting your services?

A: No. Initial consultations are free of charge.

Q: For print jobs or promotional product orders, what are the payment terms?

A: 50% of the total order cost plus shipping and setup charges are paid at the time of the order. The balance is due at the time of delivery. On some types of orders, it may be necessary to collect a larger percentage in advance.

Q: How do I ensure my logo, custom printing, or promotional products imprinting are correct?

A: We will give you a final proof of any design work and you will inspect and authorize it. It is very important that the final proof be inspected carefully by you because once the design work is submitted for final production, your authorization transfers the risk of mistakes to you. Of course, final product that doesn't match your authorized proof is our burden to correct.

Q: How long will it take for my order to be completed and delivered?

A: It depends on the type of product or printing you request. Many services can be rushed and completed in 2-3 days (extra charges may apply). Normally it takes 1-2 weeks to complete a standard order.

Q: Why don't you have a comprehensive list of ALL the products and services you offer with corresponding prices?

A: With over 750,000 different promotional products, and an infinite number of custom printing and design options, there are too many variables to even attempt to quantify. Many of the products have prices that change frequently, so it is necessary to reverify prices even on identical reorders of previous products.

However! In many cases, this works to your advantage because prices both rise and fall. Many of our vendors offer periodic sales and promotions.

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